Refund policy

Refund & Returns Policy

1. Returns for Unwanted Items

• We grant a 30-day return window beginning from the date your shipment arrives.

• Please touch base with our customer care staff for verification and steps before sending items back.

• All merchandise must be completely unused, unworn, unwashed, and inside its original packaging.

• Return shipping charges for unwanted goods are the exclusive responsibility of the buyer.

2. Cancelled Orders

• You are able to cancel your purchase within 6 hours of placement, as long as it has not been dispatched.

• Once a package has transitioned into the shipping network, it cannot be recalled or cancelled.

• If a parcel is rejected during delivery, a refund will not be approved since the courier will discard it.

3. Damaged, Defective, or Incorrect Items

• Please inspect your package upon arrival and drop us a line right away if it is broken or wrong. We may ask for photo or video proof.

• Once validated, we will organize a full refund or dispatch a replacement unit.

4. Exchanges

• To submit an exchange request, kindly email our support desk with “EXCHANGE” in the subject heading.

• Exchanges must be officially requested within 30 days of parcel receipt.

5. Refunds

• As soon as we receive and review your returned item, we will process your refund to the initial payment source. This typically requires 3–5 working days.

6. Parcels Returned to Sender

• If a package is returned due to a faulty address or failure to collect, it will be destroyed by the logistics provider and no refund or re-shipment can be issued.

7. Lost or Stolen Parcels

• If you believe your order is missing or stolen, please contact our help department so we can launch an inquiry with our delivery partners.

8. Shipping Delays

• If your shipment fails to arrive within 30 working days from dispatch, you are fully entitled to a complete refund.